Shipping policy

What are the shipping costs?
We manage your shipping costs in a healthy way you will not have to pay shipping costs. We deliver worldwide.

Can I track the delivery?
Yes, we ship all products with Track & Trace. You can track your order on the order status page, where you will receive a link by email as soon as your order is shipped. Note: status tracking and updating can sometimes take some time.

What are the delivery times?
The processing time for orders is 1–3 business days. If you place an order before 10:00 a.m. Monday to Friday, we aim to process your order on the same day. The average delivery time is 3–8 business days. During sales periods, shipping times may be affected.

I am not home during delivery, what should I do?
If the package cannot be delivered, it will wait for you at the post office for 7 days. You will also receive a message from the driver including the pick-up location. After 7 days, the courier will return the package to our warehouse.

Incorrect address
It is the customer's responsibility to ensure that the delivery address provided is correct. We do our best to expedite processing, so please contact us immediately if you believe you have provided an incorrect delivery address.

Lost or stolen package
We are not responsible for lost or stolen packages. If Track & Trace indicates the package was delivered to the address provided but you have not received your order, please inform us. 14 days after the specified delivery date, the post office will initiate an investigation and we will keep you informed until it is complete.